Last Updated: July 1, 2026
New York City Eviction Plus (“NYCEP,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, create an account, purchase our services, submit documents, or otherwise interact with us.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
We may collect information in the following ways.
When you use our website or services, you may provide information including:
Full name
Mailing address
Email address
Telephone number
Payment information
Account login credentials
Uploaded documents
Service requests
Communications you send to us
When you visit our website, certain information may be collected automatically, including:
IP address
Device identifiers
Browser type and version
Operating system
Pages visited
Referring website
Time spent on pages
Website activity
Cookie and analytics information
This information helps us improve the performance, security, and usability of our website.
We use the information we collect to:
Deliver and improve our services
Create and manage customer accounts
Process payments
Administer subscriptions
Respond to customer inquiries
Send service updates and important notifications
Maintain website security
Detect and prevent fraud
Comply with legal obligations
Enforce our agreements
Maintain accurate business records
We only use personal information where there is a legitimate business or legal reason to do so.
We do not sell your personal information.
We may share information with trusted third parties that help us operate our business, including:
Payment processors
Technology providers
Cloud hosting providers
Communication platforms
Analytics providers
Customer support vendors
Other service providers necessary to deliver our services
We may also disclose information when:
Required by law
Responding to legal requests
Protecting our legal rights
Preventing fraud or abuse
Completing a merger, acquisition, restructuring, or sale of business assets
Payments are securely processed through trusted third-party payment processors.
We may receive limited payment-related information necessary to:
Confirm payment status
Manage subscriptions
Process recurring billing
Maintain billing records
Except where necessary for authorized billing administration, we do not intentionally store complete payment card numbers or bank account information.
Our website uses cookies and similar technologies to improve functionality, analyze website performance, and enhance your browsing experience.
These cookies support essential website functionality, including:
User authentication
Login sessions
Security
Website performance
These cookies cannot generally be disabled because they are required for the website to function properly.
Analytics cookies help us understand how visitors use our website by collecting anonymous usage information. This allows us to improve content, navigation, and overall user experience.
Marketing cookies may be used to:
Measure advertising performance
Personalize website content
Display relevant advertising where permitted by law
You may manage or disable cookies through your browser settings or any cookie preference tools provided on our website.
If you provide your contact information and opt in where required, NYCEP may send you communications by email or SMS (text message). These communications may include:
Account notifications
Billing updates
Appointment reminders
Service-related communications
Customer support responses
Promotional offers and marketing messages, where permitted by law
Message frequency may vary depending on your account activity and the services you receive.
Standard message and data rates may apply according to your mobile carrier.
You may unsubscribe from promotional emails by clicking the Unsubscribe link included in the email. You may opt out of SMS communications by following the opt-out instructions included in the message. Please note that even if you opt out of promotional communications, we may still send important service-related notifications regarding your account or purchases.
If you create an account with NYCEP, you are responsible for maintaining the confidentiality of your login credentials.
You are also responsible for all activities that occur under your account.
If you believe your account has been accessed without authorization, you should notify us immediately so appropriate action can be taken.
Some of our services require you to upload documents.
Documents you submit may be reviewed, processed, securely stored, transmitted when necessary, and retained for purposes that include:
Providing requested services
Verifying information
Meeting legal and regulatory obligations
Resolving disputes
Maintaining business records
Improving customer support
You should only upload documents that are necessary for the services you request.
We retain personal information only for as long as reasonably necessary to:
Deliver our services
Maintain customer accounts
Meet legal and regulatory obligations
Resolve disputes
Enforce our agreements
Maintain accounting and tax records
Protect our legitimate business interests
When information is no longer required, it will be securely deleted or anonymized in accordance with applicable laws and our internal data retention practices.
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include:
Requesting access to your personal information
Requesting correction of inaccurate information
Requesting deletion of eligible information
Requesting a copy of your personal information
Managing cookie preferences
Opting out of certain marketing communications
Updating your account information
We may decline certain requests where permitted or required by applicable law.
To submit a privacy request, please contact us using the information provided at the end of this Privacy Policy.
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we take security seriously and continually work to improve our systems, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.
For this reason, we encourage users to protect their login credentials and notify us immediately if they suspect unauthorized access to their account.
Our services are intended for adults and are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 years of age.
If we become aware that personal information from a child under 13 has been collected without appropriate consent, we will take reasonable steps to delete that information as required by applicable law.
Our website may contain links to websites or services operated by third parties.
These websites have their own privacy policies and practices. NYCEP is not responsible for the content, privacy practices, or security of any third-party website or service.
We encourage you to review the privacy policy of every website you visit.
We may update this Privacy Policy periodically to reflect changes in our business practices, legal obligations, or service offerings.
When changes are made, the Last Updated date at the top of this page will be revised.
Your continued use of our website and services after any updates constitutes acceptance of the revised Privacy Policy.
If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us.
New York City Eviction Plus (NYCEP)
Address
30 Wall Street
New York, NY 10005
Email
admin@nycevictionplus.com
Phone
888-238-5028
Website
nycevictionplus.com
Copyright © 2026 New York City Eviction Plus (NYCEP). All rights reserved.