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NYCEP TERMS & DISCLOSURES
Transparency. Integrity. Your Peace of Mind.
1. Product and Service Description
The Services may include:
Memberships
Digital tools
Administrative coordination
Communications
Document handling
Support services
Related offerings described on the checkout page or in your service plan
The exact scope of Services depends on the product or membership purchased.
2. Price and Billing
The total price, billing frequency, renewal terms, and applicable taxes will be disclosed before purchase.
You authorize NYCEP and its payment processors to charge the payment method you provide for the amounts disclosed at checkout, including recurring charges where applicable.
3. Auto-Renewal Disclosure
If your purchase includes a subscription or recurring membership, it will automatically renew until canceled, unless otherwise stated.
New York law requires clear and conspicuous disclosure of automatic renewal terms and a cancellation method that is simple and easy to use.
4. Cancellation Method
You may cancel using the method disclosed at signup, in your account, or by contacting NYCEP using the information provided below.
Unless otherwise stated, cancellation takes effect at the end of the current billing period.
5. No-Refund Disclosure
All flat fees, membership fees, administrative fees, coordination fees, and third-party costs are non-refundable once earned, incurred, reserved, or processed, except where a refund is required by law or expressly authorized in writing by NYCEP.
6. Payment Authorization
By purchasing, you authorize recurring or one-time charges to your selected payment method for the amounts disclosed.
If your payment method is declined, reversed, or otherwise fails, you remain responsible for the outstanding balance.
7. Chargeback Notice
Before initiating a chargeback, you agree to contact NYCEP so we may attempt to resolve the issue.
Improper chargebacks may result in:
Suspension of Services
Termination of access
Lawful collection efforts
8. Service Activation
Services may begin immediately after:
Payment confirmation
Account creation
Document submission
Any other condition disclosed at checkout
9. No Insurance Disclaimer
Homeowner Shield™ and any related membership product are:
Not insurance products
Not guarantees of relief
Not substitutes for legal, financial, property, or housing insurance
10. No Legal Advice / No Attorney-Client Relationship
NYCEP does not provide legal advice.
Your purchase does not create an attorney-client relationship.
Any attorney coordination, referral, or support service is separate from legal representation unless you enter into a direct written agreement with an attorney or law firm.
11. Third-Party Vendor Disclaimer
NYCEP is not responsible for the acts, omissions, delays, failures, pricing, policies, availability, or decisions of:
Third-party vendors
Processors
Carriers
Platforms
Service providers
12. Limitations on Outcomes
NYCEP does not guarantee any outcome relating to:
Rent recovery
Housing assistance
Dispute resolution
Administrative requests
Collections
Negotiations
Compliance matters
Court proceedings
13. Collections
Past-due balances may be referred to a collection agency or legal counsel where permitted by law.
14. Arbitration and Governing Law
Except where prohibited by law, any dispute will be resolved by binding individual arbitration and not by class or collective action.
These Terms are governed by the laws of the State of New York.
